FAQs

 

1. Q: How can I order

A: You can order easily using our online platform. When you find a
product you need,
you can add it to cart, login and go through the ordering process.
After the order is ready,
you will receive order summary to your email. Order summary will also
be stored to your account.
You can also easily make reorders afterwards by clicking the “reorder”
button on any of your previously made orders.
After clicking the “reorder” button the cart will open and you can
change quantities or products.

2. Q: Why should I buy online?
A: Speeding up the process. By ordering online you will you will get
prices faster and
you will be able to go through order confirmation and payment process
much faster. This could save days of your time.

Traceability: You will have easy access to all of your previous orders
any time you want.

Reordering: you can make a re-order anytime based on your previous
orders by only couple of clicks.
This will save time and effort as you don’t need to go through all
the documents and emails from the past.

3. Q: What information should I input when ordering?
A: our online ordering system will ask for all the important
information you should submit.
If you have a VAT number, please remember to submit it.
This will make sure the shipment is not delayed because of the lack of
VAT number

4. Q: What payment methods can I use?
A: You can use all the major credit cards.

If you are a customer with established customer relationship with manimartplus
you are able to use invoice as a payment method on our online shopping
checkout process.
If invoicing option is not activated for you although you are repeated
customer, please contact manimartplus@gmail.com and notify us.

5. Q: Is VAT charged?
A: If you have VAT number, then VAT is not charged. You need to
remember to add the VAT number to your account
information section. Online checkout system will automatically fill
in the submitted VAT number when you order products.
You can also add your VAT number during the checkout process manually.

6. Q: Can I use pro-forma invoice?
A: Yes, you can use pro-forma invoice. Please contact
manimartplus@gmail.com if you want to use pro-forma invoice.

7. Q: What should I do if the payment is not accepted?

A: Please try again in a little while. If the payment is still not
accepted, please verify your account balance.
If everything is as it should, but you still can't make the payment,
please contact manimartplus@gmail.com notify us about the problem. We
can manage the order manually.

8. Q: How can I change delivery address?
A: Sign in to your account and go to “my account”. On “my account” you
can change all your contact information.

9. Q: What are the delivery charges?
A: Delivery charges are dependent on the shipment requirements.
If the products on your order are due to special requirements (for
example dry ice) extra fee will be added to the shipment charges.
You can see the shipping fees on the checkout process before the
payment is made.

10. Q: What are the terms and conditions?
A: You can see the terms and conditions here

11. Q: How can I get offer of bulk amounts?
A: When you are logged in and you add products to shopping cart, you
have the ability to send offer request to us using the shopping cart.
You just need to add the products and quantities you are interested in
and click “offer request”. We will send you an offer.
Please note that this feature should only be used for bulk quantity
price requests.

12. Q: Can I pay with invoice?
A: If you have already established customer relationship with manimartplus,
you will be granted ability to pay using invoice.
If you have ordered several times from HyTest but you don't see the
invoice as a paying option on the checkout,
please contact manimartplus@gmail.com and we will check why the
invoice is not activated on your account.

13. Q: Can I cancel my order?
A: If you want to cancel your order, please do so as soon as possible.
If we have already processed your order,
you need to contact us and return the product. Please contact
manimartplus@gmail.com


14. Q: Do I have to order online?
A: You can also send your order to manimartplus@gmail.com. Online
ordering is preferred in most cases because by ordering online,
you will save time, you will have easier payment process and all the
information about the order will be accessible for you anytime.
Also if you want to make same order later, you can use “reorder” feature.

15. Q: Do you have the product in stock?
A: All the products which are shown on our site are available. Order
lead time depends on the products and quantities.

16. Q: How to contact customer service?
A: If you have question regarding our online store (ordering, account
questions, technical questions), please contact
manimartplus@gmail.com.

On pricing and shipping related issues you can contact customer
support at manimartplus@gmail.com or call 8874331331

17. Q: Can I return a product?
A: If you want to return a product, please contact manimartplus@gmail.com

Your account


18. Q: How do create an account?
A: Go to this page https://manimartplus.com/customer/account/create/
and click “create a new account”,
then just fill in all the needed information and click “create”. After
submitting the form, your account will be confirmed and you will be
notified.

for APP Go to this page
https://play.google.com/store/apps/details?id=manimart.plus.app.

19. Q: How can I retrieve my password?
A: You can retrieve your password by clicking “forgot password?”.
Instruction on password retrieval will be send to your email.

20. Q: How do I change my personal details or email address?
A: You can easily change all your information on your account. Go to
login page (https://manimartplus.com/customer/account/login) and log
in,
then click “my account” and “edit”. Here you can change all your
contact information.

21. Q: Security
A: Our web store is secured with SSL certificate. This means the
information you input is encrypted and it will not be available for
third parties.

Delivery

22. Q: Can I track my order?
A: We will send you the tracking code of the shipment when the parcel
has been sent.

23. Q: Shipping time?
A: Shipping time will be confirmed on the order confirmation document.

24. Q: Shipping cost?
A: Shipping costs are dependent on your location and products on your order.
Some products need to be shipped in dry ice. These dry ice shipments
have a slightly higher shipping fee.
Our online store shows the shipping fee and shipping cost
automatically on the checkout.

25. Q: Changing the shipping address?
A: You can easily change your shipping address on your account.
You just need to login and click “my account” and “edit”.
You can also change the shipping address during the checkout process
if you need.
Just click “edit” below “shipping address”.